Frequently Asked Questions

Want to learn more?  Here are the popular questions and answers to help you learn more about us.


We are located at the corner of Cleveland and Randolph Ave, kitty corner from Saint Kates. We have a sixteen-spot parking lot in front of our building and one handicap spot. You can also park for free on Randolph Ave.

It allows us time to discuss exactly what your hair goals are and make sure we schedule plenty of time to accomplish them. It also allows us to make sure everyone is on the same page regarding what you can expect to pay for your visit.

This is on file for a security feature should you cancel within 24 hours of your appointment or no-show.  Refer to our full cancellation policy for more details.

No way! Our #1 goal is for you to be happy.  It’s very common at Accolades Salon and Spa for guests to bop around from one stylist to the next. There is plenty of love to go around!

New clients can receive $20 off their first visit.  Additionally, you can check out our New Talent. They are building their books, so their pricing is more competitive. Don’t worry they are still fully licensed and train with the best talent at Accolades Salon and Spa. Feeling flexible? We are always looking for models for various training opportunities that would allow you to get HIGHLY discounted services. (Not always available)

To maintain a calm and relaxing atmosphere, we ask that you do not bring your child/children to the salon for your appointment unless they are receiving a service as well.


We primarily use All Nutrient, Calura and Pravana.

Yes! We like to think of ourselves as a teaching salon. We utilize fully licensed apprentices to support our busiest team members so you can have the best experience possible. If you prefer your stylist shampoo or blow out your hair, please let us know, so we can adjust the timing and pricing of your service.


Our prices are based on experience, the time it takes to perform a service, demand for a stylist, and what’s included in the service.  Some of our stylists prefer to do a more inclusive rate and some prefer to build your appointment in a more a la carte manner. We are happy to review any pricing questions you have.

This is rare, but it’s possible the service you booked was different than the service provided. For example, you booked a partial but needed a full highlight. Your stylist should communicate any changes in pricing along with the consultation, but if you are ever caught off guard at check out, please let us know and we will do our best to accommodate.

Cancellation/No-show Policy

We have a 24 hour cancellation policy.  If you fail to cancel 24 hours prior to your scheduled appointment, we reserve the right to charge a cancellation fee 50% of your scheduled appointment cost.  If you do not show for an appointment, we reserve the right to charge you 100% of your scheduled appointment cost.

Late Policy

We understand that time delays can happen but in order to keep our service providers on track, we do have a 15 minute late policy. If you are 15 minutes past your scheduled appointment, your service provider has the option to ask you to reschedule.

Thank you for understanding and cooperation. We hope that these new policies can keep our salon running smoothly and effectively!

We have a large team of stylists and it’s our goal that you love your hair! In the event you need something adjusted or tweaked, we would be happy to do that either with the original stylist (preferably) or with another team member. We find we can resolve any problems with the team we have!

We are requiring a 50% deposit for appointments that are book for 3+ hours, or for someone booking two separate appointments on the same day that take 3+ hours of our time. The deposit will apply to any rescheduled appointments, but will be taken if they are a no show or are late enough that we can’t perform the service.


We ask for 24-hours’ notice to cancel your appointment, or we will charge your card for 50% of the price of the service booked. You will receive a confirmation email or text 48 hours in advance, so you have time to reschedule or cancel if necessary. Of course, we understand that there are true emergencies, and we would never want anyone coming into the salon sick. If you repeatedly do not show up for appointments, it’s possible that we will ask you to prepay for your visit. Additionally, we ask for a credit card to reserve your appointment.

If you arrive more than 15 minutes late for your appointment, we may need to adjust the services that you are scheduled for or potentially even reschedule the entire service. We will absolutely do our best to accommodate but as schedules become increasingly tighter, we will let you know if your service will be affected by your arrival time.

By MN state law, no pets are allowed in a salon. Although we love your furry friends, for the safety of our clients and team, we will politely ask that you do not bring your pets to your appointment.

Our goal is for you to LOVE your hair. If that is not the case, we ask that you communicate that to us within 48 hours of your appointment, so we can find time to schedule an adjustment.

If you arrive more than 15 minutes late for your appointment, we may need to adjust your scheduled services or potentially even reschedule your entire appointment. We will absolutely do our best to accommodate, but as schedules become increasingly tighter, we will let you know if your service will be affected by your arrival time.

You can absolutely leave your stylist gratuity for fabulous service. If you can leave it in cash that is greatly appreciated, otherwise you can tip on a credit card.

For our senior stylists, we recommend booking at least two weeks out or three if you have specific days/times that you need. We can occasionally accommodate you sooner, but a two-or-three-week window should be safe. Our new stylists can get you in much faster so please don’t hesitate to call us to schedule even same-day services. We will always do our best to get you in!

Pre-booking is also highly recommended because it allows you to get the exact day/time that you want. Additionally, a haircut will lose shape after 8-10 weeks so it will keep you from forgetting. We do confirmations 24 hours in advance so you can always shift your appointment if necessary.

We understand these things happen, and if you let us know we can usually work it out. Our fee is reserved for chronic no-showers that do not communicate with us.